Edozo's Approach to Customer Success: Going Beyond Traditional Customer Service

What is customer success, you may ask? While it's often used interchangeably with "customer service," there are some important differences to note. 

Customer service is all about reacting to and resolving customer issues, while customer success takes a more proactive approach, aiming to help customers achieve their goals. At Edozo, we firmly believe that customer success is a mutual effort. It's not just about teaching our customers how to use our products and services, but also about learning from them to better understand their business and develop stronger partnerships. 

To accomplish this, we regularly seek feedback from our customers and use it to enhance our products. For example, after a customer suggested automating the drawing process on Edozo Maps, we collaborated closely with our product team to make it happen. 

However, customer success is more than just product updates. It's also about forming meaningful relationships with our customers and comprehending their needs and obstacles. That's why we take the time to interact with our customers and provide customised onboarding programs to ensure they get the most out of our offerings. 

Meet Lois and Natasha, our customer success team who embody our commitment to your success: 

Lois is the Head of Customer Success, and her responsibilities include overseeing the entire customer journey, ensuring that customers have a positive experience with the platform and training them on how to use it. Outside of work, she enjoys running in the rain, hosting gatherings, and spending time with her five-year-old daughter. 

Natasha is our Customer Success Manager, responsible for customer onboarding, conducting training sessions and answering customer inquiries. Natasha is passionate about exploring new places and spends her weekends either relaxing or discovering different parts of England.  

So if you're looking for a partner who's dedicated to your success, look no further than here. We're committed to helping you achieve your goals and building a long-lasting partnership with you.